FAQ
Frequently Asked Questions
The pengine.log is located in the /tmp dir with in your Journyx install. The default location on Windows is C:\Program Files\Journyx\jwt\tmp If you...
Mon, Jul 2, 2018 at 8:36 AM
Can't remember your password? Having trouble logging in? We here at the Journyx helpdesk are so committed to the security of your data that we are n...
Wed, Oct 23, 2024 at 10:13 AM
There are several methods for contacting the Journyx Support Department, and your best method will depend upon several factors. The following is a genera...
Thu, Nov 15, 2018 at 2:26 PM
The Journyx Technical Support Team does not have permission to access customer sites for tasks such as resetting passwords, adding projects, or making ot...
Wed, Sep 4, 2019 at 1:53 PM
1. What is TLS? Transport Layer Security (TLS) is a security protocol that is used to secure communications over the internet. TLS ensures that there is an...
Mon, Dec 30, 2019 at 9:05 AM
Login Screen The Journyx login screen lists the version in the bottom corner of the screen. Depending on the version it can be either the left side or the...
Wed, Nov 6, 2019 at 6:15 AM
Journyx Hardware Recommendations Journyx offers the following configurations, which should be considered as suggestive of the type of hardware that could...
Wed, May 13, 2020 at 2:12 PM
1. What is going EOL and When? In order to keep in compliance with Journyx Data Security policies, as well as industry best practices for data security, th...
Fri, Jul 8, 2022 at 10:29 AM
Background The Journyx JX hosted environment has the ability to send out emails through the Journyx email server, aspmail.journyx.com. To ensure emails sen...
Thu, Oct 3, 2024 at 10:57 AM
Before you get started To connect your domain, you will need to update your DNS records. Ensure you have login details for your DNS provider and access to...
Thu, Oct 3, 2024 at 10:52 AM