FAQ
Frequently Asked Questions
Press the ALT key on your keyboard and click on the Tools menu in the menu bar of IE.
Click on About Internet Explorer. If it shows that you are usi...
Fri, Oct 4, 2019 at 2:13 PM
This error is caused by Internet Explorer's security settings. To get around this you will need to add your Journyx site to Internet Explorer's Tru...
Mon, Jan 23, 2017 at 8:34 AM
1. Go under Reports to Standard Reports. 2. Find the Expense Report you want to edit and click it's name. 3. Click on "Fields to Display" to...
Thu, Jan 26, 2017 at 10:43 AM
Day view and Period view can be switched by clicking on the date in the top left of your timesheet.
Tue, Jan 31, 2017 at 4:13 PM
I have not logged in here before or do not know my password. 1. Click "Login" in the top right 2. Click "Forgot your password?" t...
Mon, May 14, 2018 at 1:34 PM
When trying to run a report in MS Excel using Journyx Reportlink I get the following error: The most likely cause of this error is that the user you ar...
Tue, Mar 28, 2017 at 9:12 AM
One minor challenge presented by using Journyx SaaS is the ability to automate imports from external customer-based sources and exports from Journyx for aut...
Tue, Sep 20, 2022 at 9:18 AM
The debug.log is located in the /tmp dir with in your Journyx install. The default location on Windows is C:\Program Files\Journyx\jwt\tmp If you h...
Fri, Jul 19, 2019 at 10:52 AM
This behavior is controlled by the Entry Screen the user is assigned to. Each user can have a unique Entry Screen, so you may have to first figure out what...
Wed, Jun 14, 2017 at 9:16 AM
Journyx uses temporary individual accounts on a Journyx server to facilitate transferring files back and forth with customers. When a Journyx employee need...
Tue, Mar 6, 2018 at 4:32 PM