Before you get started

  • To connect your domain, you will need to update your DNS records. Ensure you have login details for your DNS provider and access to the associated DNS records. Please contact your IT Administrator if you have questions on this.
  • After you configure your DNS records, it may take between 15 to 90 minutes before this is propagated to the public internet.
  • You can connect a subdomain, like info.example.com, as your email sending domain. The subdomain you connect should match the domain in the From email address you're using to send emails from your Journyx JX cloud site.


Configure your SPF record

You may already have an existing SPF record set up in your DNS provider. If this is the case, you can add Journyx's SPF record after any existing include:  statements to the same TXT record. Below is an example of an SPF record.  This does not allow aspmail.journyx.com to send mail as this domain.


In order to authorize Journyx's mail server you just need to add the following to your SPF record:

a:admin.journyx.com

This says "Find the records for aspmail.journyx.com and say they're OK."

Keep the following in mind when combining SPF records:

  • Each include: statement should be separated by a space.
  • You can have up to 10 include: statements for any given domain or subdomain.
  • The SPF version (v=spf1) only needs to be specified once, at the beginning of record.
  • The -all flag only needs to be included once. This flag indicates that only the servers listed in the SPF record are authorized to send emails on behalf of the domain. Any email from a server not listed should be rejected.

Configure your DKIM record

  1. Contact Journyx Support to request your company's unique CNAME record that you will need to add to your domain's DNS provider. Please provide Journyx support with the domain that you will be adding DKIM to.
  2. Once Journyx support provides you with your company's unique CNAME record, create a new CNAME record in your domain's DNS provider with the provided information
  3. Example - journyx-123456._domainkey.contoso.com CNAME to journyx-123456.dkim.journyx.com 


Configure your DMARC record

Set up your DMARC record by adding a TXT record in your DNS provider. Journyx provides the minimum recommended policy with no reporting, but you can customize your policy by including additional properties in the Value field of your DNS record.


Confirm your settings are correct

Once you have completed updating your domain's DNS provider with the SPF, DKIM, and DMARC records, you can validate your settings by sending yourself a test email through the Journyx UI and checking the email headers. There are also various third-party websites that will allow you to validate your settings.

  1. Sign into your Journyx JX cloud site as an administrator
  2. Go to Settings > System Settings > Server and email, then scroll to the bottom and locate the Test Outgoing Email Settings
  3. Send yourself an email so that you can look at the email headers within your company's email client
  4. Below is an example of the email headers within Outlook using the test email I sent from the Journyx JX cloud site that validates all 3 authentication protocols are active and valid
  5. If you identify that something did not pass, please review your configuration within your domain's DNS provider. Depending on when the change was made within your DNS provider, you may need to wait longer for DNS to propagate. If you did not configure one of these services, you will not see a pass for that service.