I have not logged in here before or do not know my password.

1. Click "Login" in the top right

Arrow pointing to Login button in the top right of the support portal


2. Click "Forgot your password?" to start the password reset process

Red box surrounding "Forgot your password?" link on login page.


3. Enter your email address in the box provided and click "Reset my password".   This must be an email address you provided to Journyx in the past.

One red box surrounding the email field on the Forgot Password page. Another box surrounding "Reset my password" button.


4. Follow the instructions that get emailed to you.


I have logged in before and know my password.

1. Click "Login" in the top right


2. Enter your email address and password here, and click Login.