FAQ

Frequently Asked Questions

How to add a user to a group that already exists
Groups grant a user visibility to other objects, like Projects, Activities, and even other Users in Journyx.  The user's Role determines what they can ...
Thu, Jun 22, 2017 at 7:58 AM
Reporting on Project-Activity Bill Rate / Project-Activity Pay Rate
Reporting on Project/Activity Rates is a separate ability from being a 'Reporter'.  You will first need to create a custom Reporter role by copyin...
Fri, Jul 7, 2017 at 12:36 PM
Backup Approvers for Org Chart Tool
In each user's record there is a Backup ID field, just like there is a Supervisor ID field.  This Backup ID field will let you set a backup approver.  ...
Fri, Jul 7, 2017 at 12:40 PM
Emails sent from Journyx aren't being received
Background Journyx's hosted environment has the ability to send out emails through our mail server, aspmail.journyx.com.  This also has the ability to...
Wed, Jul 3, 2019 at 10:03 AM
Installing Journyx Patches ( Custom Code, Hotfixes, and Upgrades )
Setup ( All OSes ) 1. Determine installation environment There are a couple things you must know before you install a patch Where Journyx is installed. ...
Tue, Mar 27, 2018 at 11:38 AM
How Do I Submit a Feature Request?
You can submit your feature request for possible inclusion in a future version of Journyx here:  https://journyx.uservoice.com/forums/131837-journyx-ideas
Thu, Oct 5, 2017 at 2:20 PM
How do I make the comment field required?
You can make the comment required by all users by doing the following: 1. Login to your Journyx site as your admin user account. 2. Go to Config > Syst...
Wed, Feb 28, 2018 at 4:37 PM
'' is an invalid value for users.fullname
This error message, on imports, indicates that you have blank rows in your import file.  These are usually at the bottom.  In Excel these blank rows and ot...
Mon, Oct 16, 2017 at 1:03 PM
How to Clear SSL Certificate Cache Manually
Mozilla Firefox On the History menu, click Clear Recent History. The Clear All History dialog appears.     Alternatively, press Ctrl-Shift-Delete to disp...
Wed, Feb 7, 2018 at 9:11 AM
Cube Reports Initial Setup and Troubleshooting
Note: Microsoft has stopped supporting Office Web Components in April of 2017.  Journyx recommends using Journyx Reportlink instead.  Please speak with you...
Fri, Apr 27, 2018 at 9:09 AM