FAQ

Frequently Asked Questions

Cube Reports troubleshooting
Press the ALT key on your keyboard and click on the Tools menu in the menu bar of IE.  Click on About Internet Explorer. If it shows that you are usi...
Fri, Oct 4, 2019 at 2:13 PM
Invalid button pressed on your timesheet
This error is caused by Internet Explorer's security settings.  To get around this you will need to add your Journyx site to Internet Explorer's T...
Mon, Jan 23, 2017 at 8:34 AM
Printing Attachments in Journyx 10.0 and above
1. Go under Reports to Standard Reports. 2. Find the Expense Report you want to edit and click it's name. 3. Click on "Fields to Display" t...
Thu, Jan 26, 2017 at 10:43 AM
My timesheet is only showing one day
Day view and Period view can be switched by clicking on the date in the top left of your timesheet.
Tue, Jan 31, 2017 at 4:13 PM
How do I log into this support portal?
I have not logged in here before or do not know my password. 1. Click "Login" in the top right 2. Click "Forgot your password?" t...
Mon, May 14, 2018 at 1:34 PM
Error in Reportlink
When trying to run a report in MS Excel using Journyx Reportlink I get the following error: The most likely cause of this error is that the user you ar...
Tue, Mar 28, 2017 at 9:12 AM
Automating imports on SaaS sites
One minor challenge presented by using Journyx SaaS is the ability to automate imports from external customer-based sources. When Journyx is installed local...
Thu, May 3, 2018 at 10:45 AM
Where is my Journyx debug.log? - Windows
The debug.log is located in the /tmp dir with in  your Journyx install. The default location on Windows is C:\Program Files\Journyx\jwt\tmp If you h...
Fri, Jul 19, 2019 at 10:52 AM
Setting whether or not a user can see past or future periods
This behavior is controlled by the Entry Screen the user is assigned to.  Each user can have a unique Entry Screen, so you may have to first figure out what...
Wed, Jun 14, 2017 at 9:16 AM
FTP/SCP Support Site Instructions
Journyx uses temporary individual accounts on a Journyx server to facilitate transferring files back and forth with customers.  When a Journyx employee need...
Tue, Mar 6, 2018 at 4:32 PM