|Product/Version||Standard Support||Extended Support|
|Journyx/PX 9.x||Ended May 2019||Ended May 2020|
|Journyx/PX 10.x||Ended May 2020||Ended May 2021|
|Journyx/PX 11.x||Ended Nov 2020||Ends May 2022|
|Journyx/PX 12.1.x||Ended Nov 2021||Ends Nov 2022|
|Journyx/PX 12.2.x||Ends May 2022||Ends May 2023|
|Journyx/PX 12.3.x||Ends Nov 2022||Ends Nov 2023|
|Journyx/PX 12.4.x||Ends May 2023||Ends May 2024|
|Journyx/PX 12.5.x||Ends Nov 2023||Ends Nov 2024|
STANDARD SUPPORT: Fixes are delivered regularly scheduled maintenance releases. All maintenance releases are regression tested. Ad-hoc patches may be available for severe issues.
EXTENDED SUPPORT: Ad-hoc patches may be available for severe issues. Maintenance releases subject to regression testing are no longer available. Consultative support for less severe issues like advice and work arounds still available.
PAID SUPPORT (only option after extended support ends): Ad-hoc patches for severe issues and/or consultative support may be available at a billable hourly rate.