Refreshing Journyx reporting feeds in Excel results in the following error message:


Error Code: 457
Error Message: This key is already associated with an element of this collection

This error is encountered on all versions of Journyx Reportlink before and including 8.7.56.  The solution to the error is to upgrade Journyx Reportlink to at least version 12.0.1.  

Journyx v12

You can download the installer from Analyze -> Exports -> Reportlink Exchange.

Journyx v11 and prior

You can download the installer from Reports > Reportlink Exchange

Installation Instructions

For the most part all you need to do is download the .zip, extract it, and run the installer contained within.  You may have to uninstall the existing Reportlink first using the usual Windows uninstall process.

If for some reason you can not get to the place to down load the new Reportlink you can get it here: