When a client has locked down security on workstations you may get the following error when processing an eConnect transaction:

DOC 68 ERROR: eConnect error - The source was not found, but some or all event logs could not be searched. To create the source, you need permission to read all event logs to make sure that the new source name is unique. Inaccessible logs: Security.


CAUTION IS ADVISED. Using the Registry Editor can have serious, potentially irreversible consequences. Windows Registry Editor and eConnect are Microsoft products. If you are unsure about the consequences of editing the registery in your particular circumstances, we strongly advise you to contact Microsoft or your Dynamics VAR for additional guidance.


To fix this you will need to assign the eConnect user permissions to the Security log.

  1. First, double check that the eConnect service account user is in the Server's local administrator group.  If it is not, add the user to that group and try the sync again.  If that doesn't resolve the issue, continue down this list.

  2. Log on to the computer as an administrator.

  3. Click Start, click Run, type regedit in the Open box, and then click OK. The Registry Editor window appears.
  4. Locate the following registry subkey:  
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog
  5. Right-click Eventlog, and then click Permissions.
  6. The Permissions for Eventlog dialog box appears.
  7. Click Add
  8. Add the eConnect account and set the following permissions: “Full Control”
  9. Select OK
  10. Do the same for the Security sub key:  
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Security
  11. The Permissions for Security dialog box appears.
  12. Click Add
  13. Add the eConnect account and set the following permissions: “Full Control”
  14. Select <OK>