These steps apply to any Accountlink product, including Accountlink for Quickbooks, Accountlink for Dynamics GP and Accountlink for Dynamics Nav.
Step 1: Go to mspConsole.pyc
This page is hidden from the Journyx interface. You can only access it by typing in the URL of the page exactly. If you are on the sitemap page, change 'sysadm.pyc' to 'mspConsole.pyc'. The capitalization is required. You will get a page like this
Step 2: Click "Show sync registrations and data"
This will pull up all sync files that have been made against this Journyx database. This can include Accountlink for Quickbooks, all of the different versions of Accountlink for Dynamics, as well as Projectlink. Your data will be different from what is shown.
Step 3: Find which Sync project is the one you care about
For the most part you will only have one record here. If you have multiple use the Last Updated column to find the correct one. Usually the one you want is the most recent. Here 'root' is the Project Name for the sync I want to deal with.
Step 4: Click the number under Total Syncs
Here you would click the "5". Your number will be different.
Step 5: Locate the sync session you need to remove
Generally it will be the most recent, but this might require some sleuthing. Synchronization Time is the time that the sync was run. If you know this, or just want to see what records were in that sync, click the number under Total Records Synched.
Step 6: Locate the entries you want to sync again
The records are listed in alphabetical order by the user's Full Name field. Find the records you want to unsynch and check the box to the left. Once you've selected all you want, click "Unsync" at the bottom and confirm the popup.