When trying to install the 10.1 patch we see the following error:
(2016/11/03 15:55:55.25) [253812] --> Exception encountered. <PatchEngine>
(2016/11/03 15:55:55.25) [253812] Exception traceback: Traceback (most recent call last):
File "data\pengine.py", line 2265, in doPatch
self.installPatch()
File "data\pengine.py", line 1549, in installPatch
logFunc=self.getLogFunctionForUpgradeRules())
File "d:\PROGRA~1\Journyx\jwt\bin\10.1_patch\data\upgradeRules.py", line 1476, in installUpgrades
rule.applyUpgrade(componentSourceDir, logFunc=logFunc)
File "d:\PROGRA~1\Journyx\jwt\bin\10.1_patch\data\upgradeRules.py", line 989, in applyUpgrade
shutil.rmtree(delPath)
File "D:\PROGRA~1\Journyx\python\lib\shutil.py", line 221, in rmtree
onerror(os.remove, fullname, sys.exc_info())
File "D:\PROGRA~1\Journyx\python\lib\shutil.py", line 219, in rmtree
os.remove(fullname)
WindowsError: [Error 5] Access is denied: 'D:\\PROGRA~1\\Journyx\\python\\Lib\\site-packages\\chartdir\\chartdir.dll'
To correct that issue
Navigate to the Journyx install dir in Windows Exploerer.
Right click on the Journyx install dir and choose properties
Go to the Securtiy tab
Select the Journyx installing user from the Group or user names list
In the row that says Full control check the Allow box and click Apply.
If that is alredy checked then uncheck it and recheck it and click the Apply button.
That should cascade the permissions down to all the folders and files including the one it appears to be erroring on.
Then run the patch installer again.