When trying to install the 10.1 patch we see the following error:

(2016/11/03 15:55:55.25) [253812] --> Exception encountered. <PatchEngine>

(2016/11/03 15:55:55.25) [253812] Exception traceback: Traceback (most recent call last):

  File "data\pengine.py", line 2265, in doPatch


  File "data\pengine.py", line 1549, in installPatch


  File "d:\PROGRA~1\Journyx\jwt\bin\10.1_patch\data\upgradeRules.py", line 1476, in installUpgrades

    rule.applyUpgrade(componentSourceDir, logFunc=logFunc)

  File "d:\PROGRA~1\Journyx\jwt\bin\10.1_patch\data\upgradeRules.py", line 989, in applyUpgrade


  File "D:\PROGRA~1\Journyx\python\lib\shutil.py", line 221, in rmtree

    onerror(os.remove, fullname, sys.exc_info())

  File "D:\PROGRA~1\Journyx\python\lib\shutil.py", line 219, in rmtree


WindowsError: [Error 5] Access is denied: 'D:\\PROGRA~1\\Journyx\\python\\Lib\\site-packages\\chartdir\\chartdir.dll'

To correct that issue 

Navigate to the Journyx install dir in Windows Exploerer. 

Right click on the Journyx install dir and choose properties

Go to the Securtiy tab

Select the Journyx installing user from the Group or user names list

In the row that says Full control check the Allow box and click Apply.

If that is alredy checked then uncheck it and recheck it and click the Apply button.


That should cascade the permissions down to all the folders and files including the one it appears to be erroring on.

Then run the patch installer again.